Concerned about the "315" s home complaint cases increase every year consumer warning.

<p> annual "315" Consumer Rights Day, many consumer rights issues will be rampant.. Magazine "315" hotline since the launching of collection, readers call after another, decoration quality, materials purchase, service and other issues became .the focus of complaints.. </ P> <p> this year's "315" theme "of consumption and services", services to consumers once again put on the agenda is strong.. Home industry itself is a huge service .industry, product quality, service details, and maintenance and other issues will directly affect the vital interests of consumers.. However, due to the outstanding maturity of domestic industry, a big gap between firm size, product quality varied, together with industry, consumers .know very little, not so serious product information, industry regulatory mechanism is not perfect and other reasons, consumers are very vulnerable to rights issues. and problems encountered complaints from many consumers often find nowhere to turn rights difficult.. </ P> < .; p> present, many domestic enterprises are more and more attention to consumers of their products, services, evaluation, and to gradually improve the service system, but overlooked one important, if there are problems, and long complicated process still Rights. so many .consumers struggling to cope.. In order to better protect their rights, consumers in the "shot" before they should keep their eyes open, multi understand the business of the "net worth background", inquire about the product "past lives" .;, so that precautionary measures in. first place.. </ P> <p> this issue, "3.15" Series, magazine selected home decoration, building materials purchase, after-sales service three real case analysis, and .warning consumers to take precautions to avoid disputes.. </ P> <p> 3.15 quality consumer warning of the qualification ≠ </ p> <p> decoration companies choose not to blindly trust "qualified" </ .p> <p> chose a construction with two qualified. Team decoration, had let Miss Fung, who lives in Haidian District, very reassuring, but now the situation at home allows the Ms Fung is suck.. Ms Fung told reporters that the .construction team is a construction company project department, "directed at the company's reputation, it is believed that the construction team," Ms Fung said that the beginning of consultation, the construction team to tell Ms Fung. They have two qualifications, can .take large public construction team installed the project, "there is no problem to do home improvement.". </ P> <p> After a half months of construction, Miss Fung moved into a new home, but less than .a month, trouble thing to come - even at home the living room ceiling collapsed one.. Ms Fung immediately contact with the foreman requires maintenance, but the foreman told Ms Fung, "men of the workers are gone, can not be repaired" ., followed by Miss Fung complaints to the company the customer service department foreman, was told that the foreman. who do not belong to the company, just "borrow" the company's qualifications, the company can help Ms. Feng urged the maintenance foreman, .but the specific details of maintenance, cost, personnel and other issues, Ms Fung only in consultation with the foreman ... </ P> <p> when Ms. Feng was known that his team is not so reliable regular construction, .but anchored the construction company, through the company's qualifications in Lanhuo decoration.. Currently, Miss Fung maintenance and Foreman is still hard to see-saw, "315" Consumer Rights Day around the corner, Miss Fung hopes to get a satisfactory during the .solution.. </ P> <p> It is understood that this type of decoration on the market by "borrowing" qualification, achieved through a large company affiliated senior qualified decoration companies, renovation team and a minority, or even " .; borrowing "to. qualification, but often these qualifications," high above "the decoration company, decoration quality teams bring a lot of decoration, so that consumer complaints to redress.. </ P> <p> who is anchored .in the end?. </ P> <p> even after ten years of development, but the home improvement industry is still relatively low threshold, a large number of guerrillas rely on low-cost, low prices take a lot of the .market, who asked not to be named, told reporters the industry,. Although there is a big risk of selection fitting the guerrillas, but the choice of regular consumers of home improvement company renovated less than 20%.. </ P> < .; P> <P> <p> recent years, forced by market pressures, the guerrillas also quietly upgraded, China Indoor Decoration Association, Song Guangsheng, vice president, told reporters that have no business license, qualification of contractors and renovation. .individual construction team, to win the trust of consumers, into the area more convenient, but limited to their own strength, not from the formal channels to obtain construction quality, turned to a number of big construction companies to pay a fee to borrow the company's .construction quality, and then to the. behalf of the Department for a project the company to enter the market, so that inexperienced consumers to identify.. </ P> <p> the construction team will normally be anchored first, second and .other high qualifications, but now only a handful of brand home improvement company, won the second qualification, the majority of the tertiary qualification to qualification, these. Indeed, the construction team "more bluffing.". </ P> < .; p> addition to the individual construction team, anchored by access to qualified contractors, the number of newly established small companies, the lack of market brand level, but also through the way large corporations affiliated for advanced qualifications, enhance brand image.. Song .Guangsheng said that as the home improvement industry with low barriers to entry, on the construction side of the qualification and not strict requirements, some of the construction team, anchored by way of small companies to obtain the appropriate qualifications, largely in order to " .look better on the face "... </ P> <p> In fact, the qualification is not the same quality of construction, the qualification is whether a company full of construction engineering, fixed office premises, the registered capital to .regulate and audit issues, rather than the. Construction quality is good or bad for the company identified.. </ P> <p>, however, qualified the company still exists on the advantages of quality assurance, Song Guangsheng stressed that once .the renovation sale problems arise, requests for rights to the consumers, but some are made by qualified construction team anchored in the. Repairs on "hard to say" the.. </ P> <p> and, primary, secondary .qualifications are of such architectural qualification, on behalf of the construction side can take on large public works equipment, home improvement and construction of whether the experience has not entirely relevant.. "Such a construction team installed the general public to do both, have .to do home improvement, project management more complex, in the home decoration and construction quality and management, are often powerless. ". </ P> <p> Boloni Huang Xiangling lifestyle division, said director of engineering for the construction side .of the qualification issue, the existence of errors in understanding the consumer that the construction side, "With qualification and will have a quality"., qualification is only eligible for the cross-examination text, is engaged in building decoration industry qualifications, aimed .primarily at building security issues, once the construction side of the building when the construction safety, must assume responsibility.. </ P> <p> home improvement industry is rarely associated with building structure itself, the construction of small changes in structure ., most of the internal operation in the bedroom, home improvement construction safety issues involving relatively small, therefore, the qualification requirements for the home improvement industry limited., the choice of decoration companies or construction team, consumers should be wary of the construction team with .the qualification "Fudge.". </ P> <p> select risks linked with the company </ p> <p> interview, many consumers said, "If you know the company is affiliated, and .certainly would not choose this company decoration ", but because. lack of experience, consumers can not tell whether the company is affiliated and affiliated companies of such relatively low construction costs, purchase is relatively low.. Affiliated companies suffered earlier in the Miss Fung, .a fancy do not accept the construction team management fees, design fees, the price cheaper than a regular home improvement company, about 20%.. </ P> <p> affiliated companies generally do not produce regular invoices to the consumer bills ., so the cost is lower than the home improvement companies, prices will be lower a lot, Matt, director of Asian decorative Group Monitoring Centre on Chi Yan. told reporters that some consumers took a fancy to these companies offer low, ignoring the possible future .risks.. </ P> <p> biggest risk is that these companies, the construction team in the regulatory vacuum, the annual Chi Yan said, calling party was affiliated to the party generally a one-time payment of management fees in .varying amounts, you can use the company's. name, qualifications, is affiliated party affiliated parties often do not undertake to assume the construction, after-sale problems, anchored the construction team, decoration company to the Industrial and Commercial Bureau will not be registered until .the quality problems encountered, only to find consumer complaints, maintenance problems become. very difficult.. </ P> <p> but from a legal perspective, linked with the quality of the construction side there has been affiliated parties also need to .bear responsibility, but through legal channels quality home improvement, time and cost of the cost is also high, consumers tend to. Few choose this activist approach, which has been linked with the company for some more loopholes.. </ P> < .; p> unsupervised with affiliated companies compared to regular home improvement company foreman on each renovation of each single will charge a certain percentage of the retention money, the maximum amount could reach more than three hundred thousand, which. pen in any renovation costs can Peifu .quality problems, achieve better quality results.. </ P> <p> the uneven quality of personnel affiliated companies, their level of construction is difficult to ensure, particularly in relation to the safety of sea life, the circuit transformation occurs when .running water, improper construction, short circuit and other issues will bring disaster. neighborhood.. </ P> <p> in Chi Yan told reporters that the construction team was not affiliated to quality staff, quality of materials used in decoration, .environmental protection is difficult to have assurance, construction technology is relatively backward, site management is a bit confusing, even to good. pilfering or deceptive decoration materials, etc., in the interior space planning, it is difficult to make reasonable suggestions.. < .; / P>..